Summer 2021 Intern – Business Operations (MuleSoft)
Full time @Salesforce in Internet and Software Shortlist Email JobJob Detail
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Job ID 3443
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Career Level Student
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Experience Fresh
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Qualifications Degree Bachelor
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Intern
Job Details
JOB TITLE: Summer 2021 Intern – Business Operations (MuleSoft)
LOCATION: Multiple Locations
DEPARTMENT DESCRIPTION:
The MuleSoft Global Services Operations Team helps improve and scale the business by driving operational efficiencies that allow our teams to have more time with their customers and reduce complexities. We ensure our Services and Support leaders and team members have the people, processes, systems and measures (business intelligence) needed to effectively manage their businesses and perform their assigned responsibilities. We ensure we understand all activities our teams are working on to look for patterns and areas to improve the business or provide feedback to other teams. We hold ourselves and our teams highly accountable to this level of excellence through operational efficiency, and measurements of key leading and lagging indicators.
ROLE DESCRIPTION:
We are seeking a Business Operations Intern to support and help drive Operational Efficiency within MuleSoft Global Services team supporting the North America Operations team in developing/following best practices, making process improvements, change management, enablement sessions, data quality/hygiene, as well as business analysis, metrics, and reporting. It’s a fast-paced environment with a rapidly growing team and constant change. The role needs someone who thrives within that environment and is able to take initiative and pivot quickly.
The successful candidate will establish themselves as a trusted advisor to the Sr. Mgr of Business Operations, and will work closely with the rest of the NA Ops team. This individual will partner with operations and business leaders from Services, Finance, Accounts Payable, Accounts Receivable, Channels, and Procurement.
YOUR IMPACT (RESPONSIBILITIES):
- Ensuring excellent data hygiene
- Spreadsheet management
- Documenting processes for internal consumption
- Defining and deliver training to facilitate adoption of new processes
- Auditing Google Sheets, dashboards, etc.
- Timesheet compliance
- Business Analysis
- Metrics reporting
- Maintaining global playbook for common services policies and processes
MINIMUM REQUIREMENTS:
- A rising Senior (current junior) pursuing a Bachelor’s degree with a preferred concentration in Business, Information Systems, or related field.
- Previous working experience (corporate environment a plus)
- Ability to process complicated and diverse sets of information in order to help provide summary-level insights and recommendations
- Problem solving and analytical skills
- Solid experience/knowledge of Excel (basic formulas, VLOOKups, filters, formatting, sorting, etc)
- Confidence and willingness to take ownership over projects
- Demonstrates excellence in execution
YOU ARE:
- Eager to learn & Curious
- Excellent interpersonal communication skills
- Organized
- Deadline oriented
- Take initiative
- Enjoy problem solving
- Passion to help others
- Positive attitude
- Collaborative
- Ability to adjust on the fly
ABOUT SALESFORCE
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