Strategic Fraud Analyst – Remote
Full time @American Express in Banks and Financial Services Shortlist Email JobJob Detail
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Job ID 2045
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Career Level Others
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
Accertify is a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, digital identity, and payment gateway solutions to merchant customers spanning diverse industries worldwide. Accertify’s suite of products and services help e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue.
This role will report to a Client Success Manager within the Client Success department. It will be responsible for working closely with enterprise accounts to support strategic initiatives using a suite of Accertify fraud products and analytic tools. This role will act as an individual contributor and work in a high-visibility, cross-functional capacity alongside members of different parts of the Accertify organization, including Support, Implementation, Development, Decision Sciences, and Operations.
- Become a Splunk subject matter expert:
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies and fraud trends; adapt new approaches and features as needed
- Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded; act as a liaison between the client and the organization
- Work closely with Client Success team to develop new visualizations and data analysis for client Quarterly Business Reviews
Responsibilities:
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Consult with Accertify clients as subject matter expert to design and deploy comprehensive fraud prevention strategies and policies; identify fraud control improvements
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Develop and deploy fraud prevention and chargeback management reporting/alerting using Splunk, SQL, and Python
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Consult with Accertify clients on design and configuration for customized Splunk reporting and alerting
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Deliver onsite training sessions to clients on the use of Splunk reporting and alerting products
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Work closely with Client Success and clients to identify new reporting features and functionality for existing Splunk environments
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Implement, validate, and deploy new machine learning models for clients as well as assist with refresh process of existing models within the Interceptas tool
Minimum Qualifications
- Bachelor’s degree in a field relevant to technology, business, finance, or human behavior
- Minimum of two years of experience in fraud prevention or management in an online consumer-facing environment
- Excellent written and verbal communication abilities, including an expert-level knowledge of the Microsoft Office Suite
- Excellent mathematical and analytical abilities, including logic and deductive reasoning
- Experience of analyzing large sets of data to identify patterns and trends
- Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
- Proven experience with using visualization and analytic software, including Splunk (nice to have), SQL (Required), Tableau, SAS, etc.; of these; SQL required and Splunk is nice to have. R and Python are also nice to have, but not required.
- Proven ability to effectively communicate with internal departments and stakeholders to deliver highly-detailed and technical information
- Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high profile, strategic enterprise clients
- Must be collaborative, motivated, creative, and results-oriented
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
ReqID: 20006118
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 4, 2020, 8:29:33 AM
EEO Statement
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
