Store Care Operator - Work from Home

Job Detail

Job ID 3066
Career Level Others
Experience Less Than 1 Year
Qualifications Diploma

Job Description

Avoid rush hour traffic and get your career moving with Best Buy! The Store Care Operator works from home 100% of the time, offers a starting salary of $15 per hour and is eligible for paid time off.

Our Store Care Operators are part of a 10,000-member team that provides customers with fast and friendly support over the phone. During all phone interactions, they know and value the importance of building strong relationships with customers, while becoming a trusted advisor in assisting them in making technology more functional in their lives. Additionally, they develop and maintain relationships with surrounding locations, as well as utilize a variety of technologies, tools and resources to assist customers when answering questions or resolving issues to drive profitable growth.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Most locations are available to work from except the following AK, CA, PR, WA due to system limitations within the business.

Key Responsibilities

Maintains professional communication when working with customers, peers, and surrounding locations. This includes being knowledgeable of store location and geographical areas.
Engages the customer using soft skills while providing support and resolving issues over the phone.
Demonstrates ownership through first call resolution and minimal transfers.
Uses cross-functional company resources and tools to answer customer needs.
Understands Checkout, Sales (deals, promotions, accessories, attachments), Customer Service (Price Match, Returns/Exchanges), Store Pickup, Shipping, Delivery/Install, Autotech, and Precinct processes as outlined in SOP and policies listed on Bestbuy.com.
Able to speak to daily and weekly promotions and offers.
Accountable for driving positive NPS results.

Basic Qualifications

6 months of Customer Service, Phone Support, or Sales Experience
6 months of Retail Experience

Preferred Qualifications

6 months of Call Center experience
1 years of experience of Customer Service, Phone Support, or Sales Experience
Experience in customer service troubleshooting complex problems and articulating solutions via phone
Expert technical aptitude, ability to utilize multiple computer systems and toggle between windows simultaneously
Ability to maintain a constructive approach during difficult interactions
Ability to work evenings and weekends

Other jobs you may like

Materials Developer I
- @ Nike
Full time