SOCIAL MEDIA CUSTOMER CARE SPECIALIST - FULL TIME (Bradenton, FL)

Job Detail

Job ID 3514
Career Level Others
Experience 2 Years
Qualifications Diploma

Job Description

The Social Media Customer Care Specialist maintains all service level standards while servicing customers via social media channels, email, phone, and chat.

What we offer:

Fun and casual work environment
Employee discount
Opportunity for advancement
Benefits, such as insurance options & paid time off

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!

#LI-AF1

RESPONSIBILITIES

Create and maintain topic analysis filters for monitoring content related to our Brands.
Select and prioritize conversations for engagement with consistency of user and channel language.
Support Corporate Social Media initiatives and ensure timely monitoring and reporting of social channels are conducted daily and weekly.
Service Bizrate and Amazon inquiries and other tasks as assigned while utilizing all resources made available.
Complete data capture trends in various categories and/or tracking of information for analysis and communicate to the appropriate personnel.
Identify problems and opportunities on sites for improvement via site monitoring, customer feedback, etc. and communicate them to the appropriate personnel.

QUALIFICATIONS

Proficient computer and typing skills
Energetic and positive attitude
Ability to multi-task
Understanding of various channels of social media
Previous customer service experience is preferred

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