Payment Investigator

Job Detail

Job ID 2188
Career Level Others
Experience 2 Years
Qualifications Diploma

Job Description

ME Portland-One Monument Sq (25006), United States of America, PORTLAND, Maine

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Payment Investigator

**Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. **

Overview:

Process all forms of customer payments into the Accounts Receivable system; research and apply payments and merchant issued credits; review and distribute correspondence; resolve payment issues with customers and merchants; post customer adjustments and fees into the system; prepare various reconciliations; other tasks related to retention of accurate accounting records.

Responsibilities:

Research, post, and apply:Daily check payments from the lockbox that did not automatically post via the electronic data submission (non-postables);Incoming ACH B2B payments (intraday)
Manage lockbox correspondence
Post and apply merchant ACH (customer) payments; send notifications
Work daily Open on Account assignments
Resolve all unapplied cash in a timely and accurate manner, as defined by department metrics
Enter Level I customer adjustments and fees into the Accounts Receivable system:- Verify reasonableness of adjustments before posting and validate adherence to BTF authority matrix
Answer calls incoming to the Accounting phone queue
Process requests to the group mailboxes
Process tasks assigned to self and to Finance in the Accounts Receivable system
Web Reconciliations
Reconcile customer accounts for disputed balances and disputed payment application, as requested by internal and external parties
Scan documents and maintain projects in Image Silo
Complete vendor forms as requested by customers
Other projects as assigned

Ideal candidate:

Superior written and verbal communication skills. Must be able to clearly communicate with coworkers, customers, and merchants in a courteous and professional manner.
Basic math skills and understanding of accounting concepts; familiarity with cash application; experience in payables, receivables, and/or general bookkeeping duties.
Experience with MS Office or Google Suite
Be analytical and inquisitive
Superior organizational skills
Ability to multi-task and complete responsibilities in a timely manner
Sense of urgency for deadlines
Work well with minimal supervision, but effectively as part of a team
Interpersonal skills should foster approachability

Basic Qualifications:

High School Diploma, GED, or equivalent certification
At least 1 year of Accounting or Finance experience

Preferred Qualifications:

Bachelor’s Degree in Accounting, Business, Finance or Military Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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