Notification Specialist
Full time @MGM Resorts International in Hospitality Shortlist Email JobJob Detail
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Job ID 3337
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Career Level Others
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Experience 2 Years
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Qualifications Diploma
Job Description
Location:
Las Vegas, Nevada
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
MGM has implemented a hotline for employees who test positive for COVID-19 to report their positive results. After those discussions, MGM has developed a process that helps identify individuals who may have been in close, prolonged contact with someone who is infected by COVID-19 and provides that information to the local health department. Once these contacts are identified, the specialist will communicate with these individuals to inform them of potential exposure because of close, prolonged contact and provide them with information relating to testing resources. MGM Resorts will hire, train, and supervise a team working remotely to provide information and support the local health departments’ efforts to perform COVID-19 contact tracing activities for MGM Resorts employees. This Specialist will log positive COVID-19 cases that are reported by MGM Resorts employees and follow up with known close contacts who can be ascertained The Specialist will be responsible for maintaining and updating company records regarding calls taken, test results received and individuals contacted.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Call newly diagnosed MGM Resorts employees who report positive COVID-19 results and relay company policy for quarantine. Gather information regarding their close, prolonged contacts at work, while communicating with employee and contacts in a professional and empathetic manner.
- Provide contacts with approved information about MGM quarantine/return to work procedures, and if appropriate, refer them to testing according to MGM Resorts protocol. Maintain confidentiality throughout the process in accordance with MGM policy.
- Collect and record information on close contacts into appropriate systems.
- Relay the information gathered to the local health department as requested and maintain regular contact with Supervisor and Workforce Management.
- Perform other job-related duties as expected.
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent.
- One (1) year of relevant experience.
PREFERRED:
- Fluency in second or multiple languages.
- Previous experience working in a similar resort setting.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
- N/A
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to multi-task and solve problems in a fast-paced environment.
- Ability to effectively interact and communicate with all levels of management.
- Individuals selected for employment are required to follow all scripts, policies and procedures as provided, and comply with training regarding confidential information related to personal information.
- Critical thinking and sound judgment.
- Ownership of or ability to acquire broadband internet access (a headset is preferred).
- Ability to work varied shifts, including weekends and holidays.
- Ability to communicate effectively in English, in both written and verbal forms.
- Demonstrated ability to deal with highly confidential information.
- The contact tracing call center will operate 7 days a week between the hours of 5am and 7pm Pacific Time. Evening and/or weekend work may be required.
- Ability to work remotely.
