Manager – Operations Communications – Chicago, IL (Corporate Communications)

Full time @United Airlines in Transport and Freight Email Job

Job Detail

  • Job ID 2154
  • Career Level  Manager
  • Experience  6 Years
  • Qualifications  Degree Bachelor

Job Description

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Senior Manager – Operations Communications – WHQ

Chicago, IL

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United’s policies.

NO AGENCIES PLEASE

Overview

The Manager, Operational Communications is responsible for creating relatable, clear communications for our frontline employees. They will partner with senior leaders to build and drive communications strategies that support employees to do their jobs efficiently and deliver great service.

Responsibilities

  • Manage a small team responsible for the creation and implementation of operational communications
  • Plan and execute end-to-end campaigns that support business priorities and drive behavior change
  • Create, edit, manage and publish relevant content
  • Design a comprehensive channel strategy that enables content to reach the frontline in ways that work best for their environment
  • Monitor effectiveness of operational communications materials and channels; use data to make planful decisions about communications
  • Provide communications counsel/support for top leaders and key subject matter experts
  • Develop deep knowledge of frontline audiences and their communications preferences to represent their needs at the CSC (Willis Tower Corporate Support Center)

Required Education

  • Bachelor’s degree in Communications, Journalism, Marketing or related field

Required Knowledge/Skills

  • Superior business writing and editing skills
  • Proven ability to create integrate communications plans
  • Able to work effectively & efficiently in cross-functional teams
  • Marketing/communications trends – technology, approach, psychology
  • Proactive, detail-oriented and well-organized
  • Forward-thinking, diligent and creative

Preferred Knowledge/Skills

  • Strong project management skills
  • Experience leading teams
  • SiteCore and/or similar CMS

Required Experience

  • 5+ years of corporate/operations communications experience
    Demonstrated track record of managing successful, proactive and creative communications campaigns that use a variety of tools, forums and media

Other

    • Must be legally authorized to work in the United States for any employer without sponsorship
    • Successful completion of interview required to meet job qualifications
    • Reliable, punctual attendance is an essential function of the position

 

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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