Job Detail

  • Job ID 1790
  • Career Level  Others
  • Experience  2 Years
  • Qualifications  Degree Bachelor

Job Description

Your Opportunity:

Charles Schwab is looking for a candidate excited about technology and looking to join an organization focused on strong customer service. The Data Center Operations (DCO) organization provides technology solutions and support for Schwab employees. The National Service Desk (NSD) is the first point of contact for customers with technology issues or requests. The NSD’s goal is to deliver an exceptional customer experience to maximize Schwab’s workforce productivity.

What you are good at:

  • Putting the customer first
  • Empathizing with the customer
  • Exercising patience during stressful situations
  • Oral and written communication skills
  • Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
  • Demonstrating professional etiquette in the use of phones, chat, and email
  • Communicating complex technical issues in an easy to understand manner to customers with minimal technical knowledge
  • Multi-tasking and using our organizational tools effectively in a constantly changing environment
  • Executing the defined Service Desk processes with a strong attention to detail
  • Receiving constructive feedback and demonstrating improvement
  • Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)

What you have:

  • Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems
  • Ability to provide remote technical support over chat and phone
  • Troubleshoot complex technology issues
  • Minimum 2 years customer service experience
  • Minimum 1 year technical support experience
  • CompTIA, Microsoft and Apple preferred
  • ITIL or KCS certification a plus

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