Job Detail

  • Job ID 2780
  • Career Level  Others
  • Experience  2 Years
  • Qualifications  Diploma

Job Description

Plano 3 (31063), United States of America, Plano, Texas

Help Desk Support

Capital One is seeking a customer service-oriented Help Desk Support person to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Capital One associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.

Responsibilities:

  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
  • Assist with on boarding of new Agents by training and allow others to shadow
  • Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of remote help desk support experience

Preferred Qualifications:

  • Associates Degree in Computer Science, Information Systems, and Engineering, or equivalent certification
  • ITIL Certification
  • Mac Integration Basics Certification or at least 1 year of experience with Mac help desk support
  • 1+ years of experience working with and troubleshooting Windows 7 and Windows 10 Operating systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Other jobs you may like