Director of Internal IT Communications – Business Technology
Full time @Salesforce in Internet and Software Shortlist Email JobJob Detail
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Job ID 3018
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Career Level Others
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Products and Technology
Job Details
Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values – Trust, Ohana, Innovation – we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world’s foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.
Position Description :
Do you thrive in a fast-paced, highly collaborative environment? Do you get excited about helping people understand and embrace innovative new technology? Salesforce Business Technology is seeking a Communications Director to join our Internal Communications.
We are looking for a dynamic leader, coach, and people manager who will drive effective communications strategies for the Business Technology portfolio of projects that support our business. In this role, you’ll lead a team of communication leads and analysts, drive communications best practices within the team, and act as an advisor to our partners and stakeholders. We’re looking for a strategic thinker who can build strong relationships across teams, connect the dots across a broad landscape, and who can also roll up their sleeves to get the job done. Key to this role is your ability to lead teams, build relationships, apply critical thinking and take the initiative to drive results.
What you’ll be doing :
- Overseeing a communication team and strategies across multiple business portfolios and ensuring the effective execution of communications plans to support business and project goals.
- Leads a team to develop communications that require the understanding of technical processes, technical information, business processes, and feedback to write compelling, concise, and user-friendly communications that prepare and enable employees for change, mobilize them to action, and excite them about our technology vision.
- Partnering with project teams, business and technology partners, and executives across the company on change and communication programs.
- Providing strategic recommendations and creative communications solutions to drive results within our change programs.
- Establishing efficient team processes, driving communications best practices, and proactively identifying and developing improvements to team operations and methodology.
- Providing “air traffic control” and review for all communications within Technology, including maintaining a communications calendar and establishing review processes
- Leads a range of communication requests that support technology launches, ongoing operational activities, and urgent incident communications.
- Ensure compliance with style standards and partnering with corporate communications to follow corporate and branding guidelines.
- Empowers a team to use digital tools to communicate across multiple channels.
- Delivering executive presentations and effectively advocating the value of our change management and communication practices.
- Managing resources across multiple portfolios and escalations on projects and proactively assessing capacity needs.
- Using metrics and reporting to track results, measure effectiveness, and identify needs and opportunities.
Qualities:
- Proven track record of leading complex enterprise-wide and cross-functional communications programs and initiatives in a fast-paced environment.
- Highly organized and energetic leader with a passion for developing people.
- Amazing communicator—both written and oral—with a flair for storytelling. Able to simplify messaging and influence teams and stakeholders at all levels.
- Ability to multi-task across multiple concurrent projects, manage ambiguity, and be flexible in your approach.
- Ability to educate partners and stakeholders on the value of change management and communications and influence decision making.
- Excellent project and risk management skills.
- Critical and strategic thinker and creative problem solver.
- Knows the business – understands the time to execute product and the capacity of the team.
- Expert in communication and change management principles, strategy, practices, and tools.
- Excellent presentation skills, with the ability to craft compelling stories and deliver influential presentations.
- Change management, customer advocacy, and enablement is at the forefront of your strategy and delivery.
- Demonstrates the Salesforce values of trust, growth, and equality.
NOTE: Successful candidates must be able to show samples of their work
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