Card Member Assistance
Full time @Discover Financial Services in Banks and Financial Services Shortlist Email JobJob Detail
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Job ID 1524
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Career Level Others
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Experience 2 Years
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Qualifications Diploma
Job Description
Discover. A brighter future.
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Job Description
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Start Date: July 6th, 2020
Starting Wage: $16.00 + shift differentials
Morning and Early Afternoon start times Available
Full Time Benefits:
- Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
- Paid time off (at minimum, 20 personal days + 7 holidays per year)
- Tuition Reimbursement for eligible US based employees
- 401K with company match and fixed contribution
- Employee Stock Purchase Plan
- Full service cafeteria featuring Starbucks and subsidized Mindful options
- Access to fitness center
- Opportunities to volunteer in the community
- Development groups and training
- On-site Health Clinics
- Onsite Employee Assistance Program Counselors
- Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
- Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
Responsible for contacting customers who have fallen past due in making payments. Utilizes professional and persuasive communications skills to keep the goodwill of customers. Attempts to contact customers and third parties at all numbers. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back.
Job Responsibilities:
- Requests payment of delinquent accounts through phone calls and sending letters.
- Reviews credit history and other information regarding delinquent accounts.
- Arranges payment programs for delinquent accounts. Ensures terms are acceptable to the company and the customer.
- Adheres to Fair Debt Collection and Practices law and the company’s Collection Practices policy.
- Refers difficult and large balance accounts to management. Follows through on management decision on how to handle these accounts.
- Assist with training new hires.
Preferred Qualifications
- H.S. Diploma or GED
- 1+ years of experience in Call Center/Customer Service
- A quiet work-space
- Internet service with a minimum speed of 5 Mbps
- Personal smartphone or a tablet
Keeping our employees safe is a key focus at Discover. This position is based in our New Albany, Ohio call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *
- At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
INDDFS
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
