Service Center Specialist – BOS
Full time @BlackRock Inc. in Banks and Financial Services Shortlist Email JobJob Detail
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Job ID 3409
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Career Level Others
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Experience Fresh
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Qualifications Degree Bachelor
Job Description
Job description
DescriptionAbout this role
Want to use your unique background to make an impact on the clients we service in a culture that flourishes on quality, innovation, collaboration and accountability? Do you thrive in a data environment where analytical and problem resolution proficiencies are key? Are you looking to advance your career? Look no further. At BlackRock, we are seeking an Investor Services Representative who is curious, collaborative, analytical, and hardworking to become part of our team. We recognize that strength comes from diversity, and will embrace your rare skills, inquisitiveness, and passion while giving you the opportunity to grow professionally and as an individual.
We know you want to feel valued every single day, and be recognized for your contribution. At BlackRock we strive to empower our employees and actively engage your involvement in our success. With over USD $6 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Come join our team and experience what it feels like to be part of an organization that makes a difference.
The Investor Services Representative will work at BlackRock’s Service Center, based in Boston. The team of Representatives is responsible for providing the highest quality customer service to shareholders, prospective shareholders, and Financial Professionals. The Service Center professionals deal with issue resolution, build and manage relationships with clients through verbal and written communications and partner with departments throughout BlackRock.
Responsibilities:
- You will respond to telephone inquiries regarding account status (i.e. account balances, trade / maintenance history, etc.), legal requirements, fund operations, and information on BlackRock products such as service options, fund performance, pricing, yields, portfolio characteristics, historical figures, tax implications, and other mutual fund specific information.
- You will assist customers with accessing and navigating the website and voice response unit.
- You will work in conjunction with other departments within the Shareholder Services area in order to meet departmental quality standards and ensure a smooth flow of operation.
- You will process telephone transactions as requested by shareholders or their representatives using the on-line transfer agency system. Transactions include (but are not limited to) redemptions, exchanges, adjustments, and account maintenances. Check work to ensure accuracy of transactions.
- Additionally, you will work on report distribution, researching account inquiries utilizing various resources, responding to written customer inquiries, and assisting other departments.
- Run ad-hoc projects assigned by supervisors.
Qualifications:
- Bachelor’s degree preferred
- Desire to learn mutual fund industry from ground up (some knowledge of industry is a plus)
- Ability to effectively work in a fast paced environment, multi-task and meet deadlines
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to interact as a team member and maintain a flexible demeanor
- Ability to work flexible hours (shifts are 8:30am-5:30pm and 9:00am-6:00pm), including limited overtime when vital
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
About BlackRock
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of September 30, 2020, the firm managed approximately $7.81 trillion in assets on behalf of investors worldwide.
For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock.
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
Job requisition #
R202439
