User Researcher II
Full time @Microsoft in Internet and Software Shortlist Email JobJob Detail
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Job ID 3356
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Career Level Others
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Experience 3 Years
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Qualifications Diploma
Job Description
We get it. Much of the world is on quarantine due to COVID. Kids in many parts of the country are at home remote-learning. It is hard for most of us to keep up with the demands of home and work, or with the isolation of going days at a time only seeing other people via video conference. And in this time of longer workdays and heightened stress, it is hard to imagine brushing-up your resume, applying for jobs, prepping for interviews, and potentially changing companies. We cannot promise it will be easy, but you are here now (looking at this job posting), so we encourage you to keep reading and have an open mind. There is a good chance you are exactly who we need on our team!
We are seeking a strong User Researcher to join our multi-disciplinary team of over 30 user researchers and planners working on a breadth of experiences across Microsoft 365. Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspective. To that end, we look for diverse applicants, including those from historically underrepresented groups. Your experiences and your demonstrated skill sets are far more important than your level. If you are interested, feel free to apply regardless of your level.
In this specific role, you will drive a human centered research agenda with the teams working to build modern, collaboration solutions into Office – a product used by 100s of millions of people every day, and one of our most well-known, beloved brands in the world. We’re looking for someone that is forward-thinking and willing to challenge & provoke new ways to help users be more productive. In this role, you’ll leverage your skills in mixed methods. You will take on complex and foundational work to drive understanding of core user journeys, and work to guide near and long-term investments. You’ll work closely with UX Designers, other user researchers, data science, and engineering teams to ensure that we’re addressing the most critical user needs and opportunities.
We’re especially looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join. The team is largely based in the Redmond area, but we are open to remote candidates as well.
Responsibilities
- Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers.
- Define and measure UX approaches, metrics, and work with core stakeholders on research planning. Innovate and develop new approaches to measure user’s experiences.
- Build and execute impactful research plan(s) that provide the broad market views and deep customer insights needed to impact strategy and UX
- Continuously inform an engineering roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters
- Land impact broadly from your customer-focused knowledge by working across multiple organizations and their respective engineering, design and marketing teams.
Qualifications
What does it take?
Balance business motivations, value to Microsoft and external partners
- You are eager to learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
- Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
Desire to work in-stride with other people: PMs, designers, other researchers, marketers
- Really, you must love this part of the job. The lines between this role and others are often unclear and you must be comfortable with contributing, engaging others despite the ambiguity
- Be ready to win together. This team has intentionally designed a structure where we work together.
Entrepreneurial spirit willing to dig in
- You will need practical and real-world problem-solving skills, as this team moves fast, and your role will be to help unblock barriers in design, build and go-to-market
Other Requirements:
- 3-5 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
- Either an MA/MS in computer science, statistics, human factors, psychology, market research or related field, or a BA/BS in one of these fields with significant industry experience
If the above sounds like you, we can’t wait to talk to you!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
