Online Banking Customer Service – Day Shifts Available
Full time @Discover Financial Services in Banks and Financial Services Shortlist Email JobJob Detail
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Job ID 3331
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Career Level Others
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Experience 2 Years
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Qualifications Diploma
Job Description
Discover. A brighter future.
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Job Description
Class Start Date: November 30th, 2020
Shift Requirements:
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Multiple schedules with start times ranging from 8: 00 AM to 1:30 PM
All shifts are Monday – Friday with Weekends
Starting Wage: $17.00/hr (up to $20.40/hr with shift differential)
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
- Paid time off (at minimum, 20 personal days + 7 holidays per year)
- Tuition Reimbursement for eligible US based employees
- 401K with company match and fixed contribution
- Employee Stock Purchase Plan
- Full service cafeteria featuring Starbucks and subsidized Mindful options
- Access to fitness center
- Opportunities to volunteer in the community
- Development groups and training
- On-site Health Clinics
- Onsite Employee Assistance Program Counselors
- Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
- Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
- Handle complex customer service inquiries and problems for three or more call-type functions via telephone, digital, or chat channels.
- Navigate a computerized system for responding and/or troubleshooting to customer questions, which may require deviating from standard screens, scripts, and procedures.
How You’ll Do It
- Document customer files.
- Handle customer service inquiries, using discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments, credit limit increases, and complex solutions.
Qualifications You’ll Need
The Basics
- Strong verbal communication and problem-solving skills
- Ability to multi-task, as needed, to get the job done
Bonus Points If You Have
- High school diploma or GED
- 1+ years of experience in customer service
- A quiet workspace
- Internet speed with a minimum of 5 Mbps
- Personal smartphone or a tablet
Keeping our employees safe is a key focus at Discover.
This position is based in our West Valley, Utah call center. Based on the evolving situation with Covid-19, we may ask you to be onsite on day 1 for equipment pickup and New Hire Orientation. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building. *
*At Discover’s discretion this position may be work from home and adjusted back to “in office” at any time.
INDDFS
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
