Manager-Operations Control

Job Detail

Job ID 2996
Career Level Manager
Experience 2 Years
Qualifications Degree Bachelor

Job Description

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

The Manager–Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).

Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment
Maintain thorough situational awareness about any events that may impact gating and parking plans
Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
Responsible for supporting the station safety culture through strategic communication and engagement
Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
Responsible for coordinating analysis and communication of field conditions during irregular operations
Responsible for partnering with local station and Network Planning in developing future flight schedules

Required

2+ years of airline management experience
Ability to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
Ability to be trained to assume the duties of Manager-Station Operations Center on temporary basis as required

Preferred

Extensive knowledge of operations, management and logistics
Experience in schedule design and schedule planning
Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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